Perhaps you’ve seen your competitors and other contractors that have been in business for many years continue to grow on an annual basis. Even if you, too, have been in business for years, you might be missing your opportunity to offer preventative maintenance agreements. Maintenance agreements, otherwise known as service agreements, allows you to get paid on a monthly basis, increase your overall profits, establish a genuine and comfortable relationship with your customer, and retain them for years to come. From company to company, we’ve noticed that each agreement differs slightly, even if it’s just by price. In our program, Coolfront Agreements, we have a built-in calculator that allows you to customize how much to charge for your agreements to ensure that you’ll be profitable while still offering your customers a great price!
We have worked with several colleagues who have spent years in the field to draft up what the most important features should be in your maintenance agreement program.
5 Goals of Maintenance:
- Assure safety of operation & equipment
- Comfort
- Efficiency
- Trouble-free performance
- Advise
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Assure Safety
Check electrical components and wiring for wear
Check for proper venting and drains
Test for carbon monoxide
Test for gas leaks
Test electrical component performance
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Comfort
Visual inspection of distribution system for problems
Ask customer about performance
Check temperatures of supply & return
Check thermostat operation & program
Service filters, humidifiers, UV lights
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Efficiency
Test electrical performance of components
Test combustion efficiency
Test refrigerant performance
Test air or water pressures
Check for water or air leaks
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Trouble-Free Performance
Test all components
Clean burners and ignition system
Clean coils as needed
Clean cabinets
Clean blower as needed
Clean venting and condensate system
Keep an eye out for any issues that may be on the horizon
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Advise
Give summary of equipment condition and expected viability
Make customer aware of any safety issues
Offer solutions to any safety or comfort concerns
Winans Writing Consulting 